I’m Lai — a Principal UX Designer at Oracle with 20 years of experience designing for complexity. My work lives at the intersection of enterprise systems, human stakes, and careful craft: financial crimes, stress testing, clinical training platforms, cloud communications infrastructure.
My design story started in healthcare IT, where I spent two years implementing radiology systems in live hospital environments — interviewing clinicians, troubleshooting in real time, and learning what it means when technology fails people who depend on it. That grounding shaped everything that followed.
From there I moved into UX design at Cerner, eventually leading the 0→1 build of Learning Journey — a clinician training platform now in active use across hospitals — before joining Oracle to work on some of the most regulated, high-complexity workflows in enterprise software.
I don’t just design screens. I advise on hiring, onboard designers, and rebuild programs that have lost momentum. At Oracle, I relaunched Access for All — the company-wide accessibility initiative — growing it to nearly 6x its previous attendance. As Global Board Chair of OPAL, I led Oracle’s largest ERG across 8,000+ members and 29 global chapters.
These days I’m also integrating AI into how I work — using Figma Make and Figma’s MCP server to prototype faster and hand off with more precision. Design is a craft I take seriously, and I’m always looking for sharper ways to practice it.
Outside of work, I’m a published portrait photographer, a Zumba instructor, and a mom chasing two kids. I believe the curiosity that makes me a better designer is the same thing that pulls me onto the dance floor.
