PRINCIPAL PRODUCT DESIGNER · SYSTEMS THINKER
I design experiences that make people feel understood.
Hi, I’m Lai. I’ve built my career by listening closely, finding the thread, and helping people move through complexity with more confidence.
I work where clarity carries consequences, across healthcare, financial services, regulated systems, accessibility, and community.
Case Studies
Different domains. The same challenge: helping people understand, decide, and act with confidence.
Finding the Common Thread Across Four Financial-Crime Products
I audited four investigation products, uncovered the shared mental model beneath them, and translated it into a clearer, more consistent experience.
Designing a 0→1 Clinical Learning Experience for EHR Adoption at Scale
I created a stage-based desktop and mobile experience that helped clinicians prepare for change, and the core experience remains in production today.
AI-ASSISTED EXPLORATION
Making the complexity legible.
A concept prototype that imports a configuration file and uses AI to turn it into a structured map.
AI accelerates the exploration. Human judgment remains in the loop.
Range of Work
My work extends beyond product screens. I build systems, programs, communities, and visual stories that help people connect and move forward.
Making Complexity Understandable
Enterprise products across healthcare, financial services, and regulated domains. Research, strategy, interaction, and the connective tissue between them.
Explore Case Studies
Turning a Recurring Need Into a Durable Structure
Programs that bring people, organizations, and shared purpose together, including a five-organization accessibility learning series.
Explore Programs
Creating Space for People to Belong and Lead
Communities designed for connection, leadership, and growth, including an 8,000+ member global network.
Explore Communities
Helping People See and Feel the Story
Photography, brand, campaigns, and events that make ideas memorable and help people feel part of the experience.
Explore Visual Stories
ABOUT ME
Designing for complexity, at human scale.
Born in Shanghai and now based in Kansas City, I learned early to listen closely, read between worlds, and notice the thread connecting people, systems, and information.
That instinct has shaped my work as a product designer, accessibility advocate, visual storyteller, and community builder. Whatever the medium, I help people make sense of complexity and move forward together.